FAQs

Do I need a passport?

Yes, you will need a passport for international travel. Passports must be valid for a minimum of six months, to and from your destinations.

For assistance in US passport processing, we’ve partnered with VisaHQ.com, however, Genesis Travel Network and genesistravelnetwork.com will not be responsible for any requirements, information, and services provided by VisaHQ.com.

Do I need a visa?

Entry Visa Requirements vary by country. Some countries do not require a visa for US citizens. To make your travel worry-free, we recommend that you check with the consulate or embassy of the country that you plan to visit.

For assistance in visa processing, we partnered with VisaHQ.com, however, Genesis Travel Network and genesistravelnetwork.com will not be responsible for any requirements, information, and services provided by VisaHQ.com.

Can I cancel my tickets?

No, you cannot cancel your tickets after issuance. Upon ticketing, all restrictions of the corresponding airline will apply. Almost all airline tickets are non-refundable. We highly recommend flight cancellation insurance to offset the cost of airline penalties and fees, or the cost of the entire non-refundable ticket if you need to cancel your trip.

How much is the penalty for changing my ticket?

Cancellation and changes will incur a penalty and may vary between airlines when applicable. If the fare is higher on your new schedule, the airline will also collect the additional fare difference. Please consult our agents on the exact amount that you will need to pay. Also, cancel your reservations at least 24 hours before your scheduled departure. Failure to do so may result in a “no-show” and the airline will no longer be liable for a refund.

Can I book my reservations over the phone?

Yes, we can book your reservations over the phone, however, to lock-in the fares, your reservation must be ticketed. If you book after our official business hours, your ticketing transaction will be processed the next business day. We verify all credit card transactions to ensure that both our clients and our company are protected from fraud. Genesistravelnetwork.com cooperates with law enforcement to the prosecution of perpetrators of fraudulent credit card transaction online.

Where is my ticket?

Our tickets are mainly electronic tickets (e-tickets) and are issued/sent via e-mail. In rare instances where a paper ticket is required, we will mail it to your billing address for a minimal fee.

Please note that our fares are only guaranteed after tickets are issued. Due to verification of credit card information, our agents will be in contact with the passenger before tickets are issued.

What do I need to do if the name on my ticket is incorrect?

When your flight is booked, we recommend that you double check the passenger name(s).

All name(s) must show exactly as it is on the passport. Once the ticket is issued, all airline restrictions and fees will apply. The airline will not accept names of passengers that do match their passports or government-issued photo identification (for domestic USA travel).

Since we do not have access to your physical travel documents and identification when booking over the phone, it is the responsibility of the traveler that this requirement (correct names) is met.

What is the baggage allowance for my trip?

The baggage allowance varies between airlines. To insure the accuracy of your baggage allowance, please consult the corresponding airline’s website for more information.

Is there a child fare? Infant fare?

For international travel, the airline may offer child discount, however, the airline collects infant fare for an international destination. For domestic travel (within the USA) the airline does not offer a discount to children, but infant (no seat) travels for free. Should you require a seat for your infant, a child fare will apply. Please consult our agent for further information and an accurate applicable fare.

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